Exchange Policy
At Al Zeenah, we want you to be completely satisfied with your purchase. If you need to exchange an item, please adhere to the following guidelines:
- Eligibility: Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Timeframe: Exchanges are accepted within 7 days of delivery.
- Process: Contact our customer service team to initiate an exchange. Once approved, you will receive instructions on returning the item and selecting a replacement.
2. Return Policy We understand that sometimes a return is necessary. Our return policy is as follows:
- Eligibility: Items must be returned in their original condition, with tags and packaging intact. Sale or clearance items are not eligible for returns.
- Timeframe: Returns must be initiated within 7 days of receiving the order.
- Process: To return an item, contact our customer service team. You will receive detailed instructions on how to send the item back to us.
3. Refund Policy Your satisfaction is our priority, and we aim to process refunds efficiently:
- Inspection: Once we receive your returned item, it will be inspected. If the item meets our return criteria, we will process your refund.
- Timeframe: Refunds will be processed within 14 days of receiving the return.
- Method: Refunds will be issued to the original payment method or as store credit, based on your preference.
4. Important Considerations
- Damaged Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery for a replacement or refund.
- Non-Returnable Items: For hygiene reasons, certain items such as undergarments, swimwear, and accessories are non-returnable unless they are defective.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
5. Contact Us For any questions or concerns regarding exchanges, returns, or refunds, please contact our customer service team at support@alzeenah.com
At Al Zeenah, we strive to provide a seamless shopping experience. Your satisfaction is our top priority, and we are here to assist you with any issues or concerns. Thank you for shopping with us!
This policy ensures that customers of Al Zeenah are well-informed about their options for exchanges, returns, and refunds, and it addresses common concerns with clear and concise guidelines.