Welcome to AL ZEENAH! We are committed to providing a seamless shopping experience, including efficient and reliable shipping and delivery services. Here are some necessary details about our shipping and delivery time frames.

1. Order Processing

• Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
• Processing Time: Orders are processed within 1-3 business days. During peak seasons or sales events, processing times may be extended by an additional 1-2 business days.

2. Shipping Time and Cost

• Within Pakistan:
  • Standard Shipping: Delivery within 3-7 business days.
  • Express Shipping: Delivery within 1-3 business days.
  • Shipping Cost: Free standard shipping on orders above PKR 5,000. A flat rate of PKR 200 for orders below this threshold. Express shipping rates vary based on location.
• International Shipping:
  • Standard International Shipping: Delivery within 4 to 6 weeks, depending on the destination.
  • Shipping Cost: International shipping rates are calculated at checkout based on the destination and weight of the package.

3. Delivery Partners

We partner with reliable courier services to ensure timely delivery of your orders. Our delivery partners include TCS, PostEx, M&P, Leopards, and DHL for domestic deliveries. And use DHL for international shipments.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the following steps:

• Visit the courier’s website.
• Enter the tracking number provided in your email.
• View real-time updates on your shipment status.

5. Customs and Duties

For international orders, customs and import duties may apply depending on the destination country’s regulations. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) services within Pakistan for your convenience. Please note the following:

• COD orders may be subject to an additional handling fee.
• COD is available for orders up to PKR 10,000.

7. Return and Exchange Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return or exchange your items within 14 days of receiving your order. Please ensure that items are in their original condition with tags intact. For more details, visit our Returns and Exchanges page.

8. Additional Clauses

• Delayed or Lost Orders: In the rare event that your order is delayed or lost, please contact our customer service team. We will assist you in tracking the package and, if necessary, arranging a replacement or refund.
• Incomplete or Damaged Orders: If you receive an incomplete or damaged order, please notify us within 48 hours of delivery. We will arrange for the missing items to be sent or the damaged items to be replaced.
• Pre-Order Items: For items available on pre-order, please refer to the product page for specific shipping timelines.

Thank you for choosing AL ZEENAH. We look forward to providing you with an exceptional shopping experience. For any further assistance, please contact our customer service team at support@alzeenah.com