Last Updated: 25-February-2025
Welcome to Alzeenah! These Terms and Conditions outline the rules and regulations for the use of our website, products, and services. By accessing or using Alzeenah.com, you agree to comply with these terms. If you do not agree, please do not use our website.
General Information
Alzeenah operates as an e-commerce platform based in Pakistan, offering a variety of household essentials, kitchen accessories, superfoods, skincare, and wellness products.
Eligibility
- You must be at least 18 years old or have parental/guardian consent to make a purchase.
- By using this website, you confirm that any information provided is accurate and complete.
Ordering & Payment
- All prices are in Pakistani Rupees (PKR) and are subject to change without prior notice.
- We accept Cash on Delivery (COD), Bank Transfers, and other digital payment methods (if applicable).
- We reserve the right to cancel or refuse any order at our discretion.
Shipping & Delivery
- We offer FREE nationwide delivery across Pakistan.
- Standard delivery time is 3-7 business days, depending on your location.
- Delivery charges may vary based on weight, location, and promotions.
- If delivery is delayed due to unforeseen circumstances, we will inform you as soon as possible.
Returns & Refunds
- We accept returns & exchanges within 7 days of delivery, provided the item is unused, unopened, and in its original packaging.
- Refunds (if applicable) will be processed after inspection and may take 7-14 business days.
- Items like superfoods, skincare, and personal care products are non-returnable for hygiene and safety reasons.
- To request a return, please contact our customer support team.
Product Information & Disclaimer
- We strive to provide accurate product descriptions, images, and details. However, slight variations may occur.
- Our superfoods and wellness products are not intended to diagnose, treat, cure, or prevent any disease.
- Please consult a healthcare professional before using any health-related product.
Intellectual Property
- All content, logos, images, and text on this website are the property of Alzeenah and cannot be used without permission.
- Unauthorized reproduction or distribution of any material from this site may result in legal action.
Privacy Policy
- We respect your privacy and ensure that personal information is handled securely.
- We do not sell, trade, or share your data with third parties without consent, except as required by law.
- Please refer to our Privacy Policy for more details.
Limitation of Liability
- Alzeenah shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
- We are not responsible for delays, errors, or issues caused by third-party service providers (e.g., courier services, payment gateways).
Governing Law & Dispute Resolution
- These Terms and Conditions are governed by the laws of Pakistan.
- In case of any disputes, both parties agree to resolve matters amicably. If unresolved, disputes will be subject to the jurisdiction of Pakistani courts.
Changes to Terms & Conditions
- We reserve the right to modify these terms at any time. Updates will be posted on this page.
- Your continued use of the website after changes indicates acceptance of the updated terms.
Contact Us
For any queries, please contact us at: 📧 Email: support@alzeenah.pk
📞 Phone: 0320 – 1008050
📍 Address: Adda Plot, Raiwind Road, Lahore
Thank you for shopping with Alzeenah! 🌿✨